Terms & Conditions
TENA KOTOU KATOA
At Countieskidz we aim to provide affordable, quality out-of-school care and recreation services for families within our local community
Counties Kidz provides a safe, fun, and above all quality out-of-school care program, which caters to children’s different ages, gender, and cultural backgrounds while attempting to encompass individual needs and interests.
Program Environment
Counties Kidz services are delivered free from any discrimination, coercion, harassment, and sexual, financial, or other exploitation.
Policies & Procedures
A copy of the Countieskidz policies and procedures are available on-site at the venue reception
Cultural Diversity
Countieskidz acknowledges that Te Tiriti O Waitangi was an agreement between two
peoples Tangata Whenua and Tau Iwi and sought to establish the principal partner in
life of all people regardless of their cultural or ethnic origin in Aotearoa.
PrivacyAll information provided by parents is confidential and used only by
.
Daily Time Table
Our program follows a structured plan of activities every day of the week that
we are open.
3.pm - 3.05pm
Children arrive at the center, place their bags in a designated area and assemble for
an afternoon meeting about today's events and the center rules. with the head supervisor.
3.15 - 3.30pm
Children wash their hands and afternoon tea is served.
3.45pm - 4.30pm
Free and organized play outside depending on the weather of the day.
4.30 - 5.30pm
Homework and indoor activities including arts and crafts and board games.
5.30pm - 5.30pm
Clean up time and parent collection of children and child sign out.
WEEKLY ACTIVITIES (options)
Board Games and Devices
Music & Dance
Multisport
Arts & Crafts
Movies & Popcorn
The weekly activities may change from week to week depending on the weather
and the number of children, attending the program.
ENROLMENTS
All families must have an AimyPlus Account for each child attending a Counties Kidz program to secure a place in the program.
Parents with shared custody are required to have separate Counties Kidz profiles on AimyPlus.
Counties Kidz will not be responsible for making sure both parties do not book the child/ren on the same day.
You must agree to the terms and conditions and have an online account to enroll your child. You need to include:
Any health or medical conditions, what treatment is required, and whether the child is ‘self-medicating’
Allergies and food information
Regular & Casual Bookings
Regular: A regular booking is classified as a booking that repeats the same hours and days each week or continues an alternating pattern throughout the term.
Regular bookings also include bookings where booked days may vary from week to week.
A regular booking must be booked at least four weeks in a row or until the end of the school term to qualify for regular fees.
Bookings made less than four weeks in a row, will be classified as a permanent part-time booking and will be charged accordingly.
Casual: A casual booking is a one-off booking when required OR a booking that holds no pattern e.g., hours or days between weeks. If you have a regular booking and attend an extra day that is not in your regular booking, this will be charged at the regular rate.
If you require a change to your bookings on the same day, please contact our
Administrator Lyn 0212132301 before 12 pm.
Countieskidz will not be responsible for changes made to your booking after
12 pm on the same day.
PARENTS SIGN IN & SIGN OUT
The parent or caregiver that collects their child/ren must sign in/out on the AimyPlus
tablet at the reception desk at the time of pick up.
This is for both the safety of the children and to ensure correct invoicing for
your booked services.
Only approved persons will be able to pick up any child from the program,
specifically, those parents and guardians that are registered in the Aimyplus
system.
The parent may give permission to the supervisor to sign their child in/out providing a permission slip has been signed by the parent
This applies to the holiday program also.
LATE PICK UP
The after-school and holiday programs are open until 5.30 pm daily.
Failing to collect your child/ren on time will result in a late pick-up fine of
$1.00 per minute after 5.30 pm.
When a child has not been picked up by 5.45 pm and the staff has not been
notified, staff will then proceed to contact other people that are in the AimyPlus
booking system to pick up the child/ren.
Children will be held at the center and will not be abandoned until they are
safely with their family.
For school holiday programs where a child/ren is picked up later, then
the booking end time a surcharge will apply.
Counties Kidz staff are not permitted to transport children alone, unless of an extreme emergency.
BOOKINGS & FEES
Parents that choose to retain a regular booking must pay one week in
the advance of attending the program.
CASUAL BOOKINGS
Casual bookings will be invoiced after the child has attended the
program and payment must be made on receipt of your invoice.
REGULAR BOOKINGS
If you make a regular booking for your child/ren then you must pay in
advance to secure your place in the program.
With regular bookings, you pay for the booking, not the attendance.
No Refunds are given for absences and all public holidays are charged at
the applicable rate for bookings normally required that day.
LATE FEE PAYMENT
If you have a problem with payment of fees please contact the head office as
a variation of payment may be available.
Late payment may incur a charge of 10% and nonpayment will result in
notice is given that your bookings have been canceled.
Late payments may be handed over to our collection agency which will
actively seek all monies owed, including penalties fees, and may include
seeking legal redress.
OSCAR SUBSIDIES
All Countieskidz programs are Oscar approved by the Ministry of Social Development and parents who meet the criteria can apply for subsidies towards the cost of your child/ren's care.
Forms and further information are available from our program manager.
The granting of an OSCAR subsidy is between the parent and Work and Income New Zealand.
Counties Kidz cannot guarantee that any parent will be approved for this, however, we will assist with the application as required.
Payment Disputes
Where there is a dispute over payment received or not received, Counties Kidz will provide statements to demonstrate monies received and banked.
Parents will be required to provide proof that payments were made to the correct designated place.
Where this cannot be provided, the parent will be required to complete payment to Counties Kidz.
Damage to Property.
Staff will take due care and responsibility regarding the structural and non-structural property and its use.
Parents/caregivers may be liable for replacement costs of equipment or property damaged by their child(ren).
Complaints
Counties Kidz has a parent’s complaints procedure.
In general, if any parents have complaints about the program or staff members, they should:
Fees Structure
Before School Care
Full week: $65
Permanent Part Time: 7.00am to 8.30am - $15
After School per child
Full School Week: $95
Part-time: $22.00 (confirmed 1 to 4 days)
Casual: $23.00 per afternoon
Casual Booking
Casual booking is when you only require care on irregular days.